30-Day Return Policy
Effective Date: 01/01/2024
At Vanera, we want you to be completely satisfied with your purchase of a Van Conversion Kit or accessory. If you're not happy with your order, we offer a hassle-free 30-day return policy. This policy applies to all products sold on our website.
Eligibility for Returns:
To be eligible for a return, the following conditions must be met:
- 30 Day Return Policy - Effective date 01/01/2024
- The return request is made within 30 days from the date of delivery.
- The item is unused, in its original packaging, and in the same condition as when received.
- Proof of purchase (order number and purchase receipt) is provided.
Return Process:
To initiate a return, please follow these steps:
- Contact our customer support team at Hello@vanera.com.au within 30 days of receiving your order to request a return.
- Our customer support team will guide you through the return process and provide you with a Return Authorization Number (RMA) if applicable.
- Ship the item back to us using a trackable shipping method. You will be responsible for return shipping costs unless the return is due to a defective or incorrect item.
- Please note that you are responsible for covering the return shipping costs.
Refund Process:
Once we receive and inspect the returned item, we will process your refund within 2 Business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.