30-Day Return Policy

Effective Date: 01/01/2024

At Vanera, we want you to be completely satisfied with your purchase of a Van Conversion Kit or accessory. If you're not happy with your order, we offer a hassle-free 30-day return policy. This policy applies to all products sold on our website.

Eligibility for Returns:

To be eligible for a return, the following conditions must be met:

  • 30 Day Return Policy - Effective date 01/01/2024
  • The return request is made within 30 days from the date of delivery.
  • The item is unused, in its original packaging, and in the same condition as when received.
  • Proof of purchase (order number and purchase receipt) is provided.

Return Process:

To initiate a return, please follow these steps:

  1. Contact our customer support team at Hello@vanera.com.au within 30 days of receiving your order to request a return.
  2. Our customer support team will guide you through the return process and provide you with a Return Authorization Number (RMA) if applicable.
  3. Ship the item back to us using a trackable shipping method. You will be responsible for return shipping costs unless the return is due to a defective or incorrect item.
  4. Please note that you are responsible for covering the return shipping costs.

Refund Process:

Once we receive and inspect the returned item, we will process your refund within 2 Business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.